Frequently asked questions

Honest answers about what tripvue is, how it works, and what it is and isn't.

What is tripvue?

An independent tool for NYC rideshare, FHV, and yellow-cab drivers. It shows where trip demand has typically clustered across the city — by zone, hour, and day — plus the practical amenities you need on a shift (relief stands, EV chargers, restrooms, transit). It helps you decide where to head; it doesn't dispatch trips.

Where does the data come from?

Public NYC TLC trip records — millions of real, anonymized trips. tripvue does not see live demand from Uber or Lyft, and the data does not come from them. We compute a typical historical pattern per zone, hour, and day.

Will this make me more money?

We can't promise that. tripvue shows where demand is typically higher, based on history — it's a pattern, not a guarantee, and your results depend on many things we don't control. We deliberately don't show earnings figures. The idea is simple: better information about where the city gets busy can help you make your own call about where to drive.

Is tripvue affiliated with Uber, Lyft, or the TLC?

No. tripvue is an independent tool and is not affiliated with, endorsed by, or sponsored by Uber, Lyft, or the NYC TLC. Those names are used only to describe who the tool is for.

Does it give me turn-by-turn directions?

No. tripvue shows you where to head and then hands off to your own Google Maps, Waze, or Apple Maps with one tap. We stay out of the navigation itself — you drive with the app you already trust.

What about the WAV (wheelchair) bonus?

tripvue flags zones where wheelchair-requested demand tends to run higher. The city WAV bonus is set and paid by the platforms (and the amount can change) — tripvue does not pay, administer, or guarantee any bonus or amount. We describe demand; the platforms handle the rest.

What's free, and what does Premium add?

Free, forever — no card: the demand heat map for the next 3 days in busy-level colors (both FHV and Yellow-taxi views) — with today showing the next few hours, and Premium unlocking the rest of the day — ♿ wheelchair-demand badges, train stations with live MTA service alerts (safety info is never paywalled), Landmarks, every restroom, relief stand & EV charger citywide, and Places near you. Premium adds the numbers and the whole city: exact trips/hour and “% busier than you” for every hour of all 7 days, Zone Insights on every zone card (where trips from there typically go, ✈️ airport runs, rider wait times, trip lengths, Uber/Lyft mix), the ✈️ Airport trips and 🛣️ Long trips map lenses (recolor the whole map by where airport-bound or 10+ mile trips typically start), plus Places citywide. A typical pattern, not a guarantee.

What does it cost?

The Free tier costs nothing, ever. Premium is $9.99/month or $79/year, plus applicable sales tax (8.875% in NYC — about $0.89/mo), with a 14-day free trial — the trial needs a card and converts to a paid subscription automatically unless you cancel before it ends. Checkout shows your exact total with tax itemized before you subscribe. We state the amount, the renewal date, and how to cancel plainly at checkout and by email, and cancelling is one step, anytime. See the Terms for details.

Do you track my location?

Only to center the map and find your current zone, and that happens in your browser. We don't continuously track or store your location. See the Privacy Policy.

Which cities does it cover?

New York City today. If you drive somewhere else, tell us where — it helps us decide which city to add next.

Who built it?

An active NYC rideshare/WAV driver, building the tool he wanted for his own shifts — not a boardroom. tripvue is a service of Alignix LLC.

How do I cancel?

Anytime — from your account (Stripe Customer Portal) or by emailing hello@tripvue.ai. Cancellation stops future renewals at the end of the current period.

Still have a question? Email hello@tripvue.ai. See also How it works, Privacy, and Terms.